Michael Sparks - Alter Ego Hoodie

DELIVERY

When will my delivery arrive at my home?

You can find the delivery time for each product on the product page. To protect the environment and avoid extra shipments, we combine all items (if possible) in one shipment. The item with the longest delivery time can therefore be decisive for the complete delivery.

In exceptional cases, e.g. during busy periods (Christmas sales) or if an item is no longer in stock, this may vary. In any case, we will inform you about the status of your order by e-mail!

Will I receive a confirmation of my order?

Once we have received your order, we will send an order confirmation to the email address you have provided.

I have not received an order confirmation. What can I do?

If you have not received an order confirmation, please contact our customer service. Please use our "Contact us" ticket system at the bottom of this page. Alternatively, you can contact us by email at help@snash.com or by phone on 0221 29255899 (Mon-Fri: 9-17h).

Can I track my shipment?

You can view your shipment at any time via the tracking in your shipping confirmation.

Is the return shipment of the ordered goods free of charge or is there a minimum order value?

From €59.00 shopping cart value (excluding returns), we offer free shipping within Germany. For a lower shopping cart value, the standard shipping costs are €5.90 - these increase with the weight of the delivery. You can find the delivery costs for international deliveries under Shipping & payment terms. The customer bears the return costs.

Do you offer express delivery?

No, currently not

How are the ordered parcels shipped?

Within Germany, Europe and the rest of the world with our shipping service provider DHL.

Returns and exchanges:

Returns, what do I have to consider?

If you want to register a return, the easiest way to do this is via our returns portal.

1. You can call up your order with your order number and email or zip code
   
2. Please enter the reason for return, quantity and return option for all products you wish to return.
   
3. You have the option to write a comment and/or upload photos.
   
4. Check your customer details
   
5. Choose your shipping option. You can receive a DHL return shipping label from us. You will be charged for this. Alternatively, you can send the parcel back to us using a shipping service provider of your choice. Important: The customer bears the costs of the return shipment. Exceptions are incorrect deliveries and defective deliveries or goods. In the event of an exchange, we will pay for the shipping of new goods.

Alternatively, you can make your return without using the returns portal:

1. Enter the items you wish to return in the returns form. Please fill in all fields so that we can process your return as quickly as possible and there are no misunderstandings. The customer bears the costs for the return shipment.
   
2. Place the items with the returns form in the parcel and pack it carefully.
   

Download returns form

3. Please send your parcel to:

Snash GmbH

Auenweg 173 - Building 4

51063 Cologne

Cologne, Germany

4. We will process your return as quickly as possible. As soon as we receive your return, we will check it. If everything is in order, you will receive your money back within 1-3 working days via the payment method you selected when ordering.

5. When you return the parcel, please keep the tracking number.

Has my return arrived yet?

As soon as your return is processed by us, you will receive a status update by email. You can find further important information here Right of withdrawal & returns.

I have received the wrong item. What can I do?

Please contact our customer service with your order number. You can reach us by email at help@snash.com or by phone on 0221 29255899 (Mon-Fri: 9-17h).

My item is damaged or broken. What should I do?

Please contact our customer service with your order number. You can reach us by email via help@snash.com or by phone on 0221 29255899 (Mon-Fri: 9-17h).

Which payment methods are available to me?

You can use the following payment methods:

• PayPal or PayPal Express
  
• Klarna Sofort
  
• ApplePay
  
• GooglePay
  
• iDeal
  
• Debit and credit cards from Visa, Mastercard, American Express, Maestro and UnionPay
  
• ShopPay

When will I get my money back if I have returned my ordered goods?

We will process your return as quickly as possible. As soon as we receive your return, we will check it. If everything is in order, you will receive your money back within 1-3 working days via the payment method you selected when ordering.

How to order:

Why do some items have a longer delivery time than others?

We finish most of our products on demand in our production facility in Cologne. This means that we print and/or embroider the products you have purchased when you have bought them. In this case, the delivery time is naturally longer than for items that we have ready-made in stock.

Can I order from abroad?

Yes, we ship worldwide. You can find all the important information here Shipping & payment terms.

Can I order by phone or email?

We are happy to offer this service for people who have to deal with restrictions in their everyday lives. In order to save our capacity for this, we ask that you generally use our online service.

Do you also have a branch or store where I can shop?

We currently only sell our products online. At most events at the Bootshaus Köln-Deutz, you can also buy selected products on site at our merchandise stand. This is located outside on the main floor.

I would like to change, cancel or revoke an order. What do I have to do?

Please contact our customer service with your order number. You can reach us by email via help@snash.com or by phone on 0221 29255899 (Mon-Fri: 9-17h).

I can't complete my order?

Please contact our customer service with your order number. You can reach us by e-mail via help@snash.com or by telephone on 0221 29255899 (Mon-Fri: 9-17h).

How do I find out whether sold-out items from the past are available for me again?

Via our social media channels or the email newsletter.

How do I redeem vouchers and discount codes?

You can redeem vouchers and discount codes in the "Discount code" field in the shopping cart or checkout.

Is it also possible to purchase gift vouchers?

Yes, you can buy gift vouchers online.

You will receive your gift voucher directly by email after your purchase! You can choose several vouchers and put together your desired amount - the voucher codes can be combined, so you can redeem several vouchers with one order.

SNASH - VOUCHER CARD 25€

You can redeem the Snash voucher card worth €25 for all products in the Snash store. The voucher is the ideal gift.

You will receive your voucher card by post. The card is provided with a code, simply enter it in the shopping cart and the €25 will be deducted from your order. The voucher can be redeemed once and for the full amount. Only one voucher can be redeemed per order. Remaining amounts will not be paid out. No cash payment possible. The voucher is valid for three years from the date of purchase.

BOOTSHAUS - VOUCHER CARD 25€

You will receive your voucher card by post. The card is provided with a code, simply enter it in the shopping cart and the 25€ will be deducted from your order. The voucher can be redeemed once and in full. Only one voucher can be redeemed per order. Remaining amounts will not be paid out. No cash payment possible. The voucher is valid for three years from the date of purchase.

Note: The voucher card can only be redeemed for bootshaus items at Snash and cannot be used to purchase tickets!

How do I contact customer service?

You can contact us at any time via the ticket system on this page below. Alternatively, you can reach us by email at help@snash.com or by phone on 0221 29255899 (Mon-Fri: 9-17h).

Our team will be happy to help you!