General returns

If you want to register a return, the easiest way to do this is via our returns portal.

  1. You can call up your order with your order number and email or zip code
  2. Please enter the reason for return, quantity and return option for all products you wish to return.
  3. You have the option to write a comment and/or upload photos.
  4. Check your customer details
  5. Choose your shipping option. You can receive a DHL return shipping label from us. You will be charged for this. Alternatively, you can send the parcel back to us using a shipping service provider of your choice. Important: The customer bears the costs of the return shipment. Exceptions are incorrect deliveries and defective deliveries or goods. In the event of an exchange, we will pay for the shipping of new goods.

Alternatively, you can make your return without using the returns portal:

  1. Enter the items you wish to return in the returns form. Please fill in all fields so that we can process your return as quickly as possible and there are no misunderstandings. The customer bears the costs for the return shipment.
  2. Place the items with the returns form in the parcel and pack it carefully.

Download returns form

3. Please send your parcel to:

Snash GmbH

Auenweg 173 - Building 4

51063 Cologne

Cologne, Germany

4. We will process your return as quickly as possible. As soon as we receive your return, we will check it. If everything is in order, you will receive your money back within 1-3 working days via the payment method you selected when ordering.

5. When you return the parcel, please keep the tracking number.


Instructions on cancellation

Consumers have a 14 days right to cancel.

Instructions on cancellation

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Snash GmbH, Auenweg 173, 51063 Köln, Deutschland,, Phone: +49 221 29255899 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not exist for the following contracts:


  • Contracts for the supply of goods that are made to the consumer’s specifications, i.e. non- prefabricated goods made on the basis of an individual choice of or decision by the consumer or are clearly personalized.



  • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.


Model cancellation form

(If you want to cancel the contract, please fill out the form below and send it back to us.)

— To Snash GmbH, Auenweg 173, 51063 Köln, Deutschland,

— I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*)

— Ordered on (*) / received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if this for is notified on paper)

— Date

(*) Delete as appropriate

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